{"product_id":"ncfe-level-1-certificate-in-customer-service","title":"NCFE Level 1 Certificate in Customer Service","description":"\u003cul class=\"wedocourses-feature-tags\"\u003e\n    \u003cli\u003eFast Track\u003c\/li\u003e\n    \u003cli\u003eNVQ\/RQF\u003c\/li\u003e\n    \u003cli\u003eOnline\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eThe primary purpose of this qualification is to develop the skills and knowledge you will need to be able to work effectively in a customer service role.\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cdiv class=\"wedocourses-quick-stats\"\u003e\n    \u003cdiv class=\"wedocourses-quick-stat\"\u003e\n        \u003cspan\u003eDuration\u003c\/span\u003e\n        \u003cstrong\u003e03 – 06 Months\u003c\/strong\u003e\n    \u003c\/div\u003e\n    \u003cdiv class=\"wedocourses-quick-stat\"\u003e\n        \u003cspan\u003eAccreditation\u003c\/span\u003e\n        \u003cstrong\u003eNCFE\u003c\/strong\u003e\n    \u003c\/div\u003e\n    \u003cdiv class=\"wedocourses-quick-stat\"\u003e\n        \u003cspan\u003eLevel\u003c\/span\u003e\n        \u003cstrong\u003e1\u003c\/strong\u003e\n    \u003c\/div\u003e\n\u003c\/div\u003e\n\n\u003cdiv class=\"wedocourses-content\"\u003e\n\n    \u003ch3\u003eOverview\u003c\/h3\u003e\n\n    \u003cp\u003eThe primary purpose of this qualification is to develop the skills and knowledge you will need to be able to work effectively in a customer service role. You will develop your skills in communication, learn how to resolve queries and meet customers’ needs, and build up your knowledge of the principles of customer service.\u003c\/p\u003e\n\n    \u003cp\u003eThis is a cross-sector qualification aimed at current and prospective customer service workers. This qualification covers the skills and knowledge needed to be a customer service worker, covering competencies applicable to a wide range of contexts.\u003c\/p\u003e\n\n    \u003ctable\u003e\n        \u003ctr\u003e\n            \u003ctd\u003eGLH\u003c\/td\u003e\n            \u003ctd\u003e133\u003c\/td\u003e\n        \u003c\/tr\u003e\n        \u003ctr\u003e\n            \u003ctd\u003eTQT\u003c\/td\u003e\n            \u003ctd\u003e230\u003c\/td\u003e\n        \u003c\/tr\u003e\n    \u003c\/table\u003e\n\n    \u003ch3\u003eDelivery Methods\u003c\/h3\u003e\n\n    \u003cp\u003eTo cater to different learning styles and preferences, the \u003cstrong\u003eLondon College of Professional Studies (wedocourses)\u003c\/strong\u003e offers a range of flexible delivery methods, allowing learners to study in a way that suits their needs and schedules.\u003c\/p\u003e\n\n    \u003cp\u003eLearners will be able to:\u003c\/p\u003e\n\n    \u003cul\u003e\n        \u003cli\u003e\n\u003cstrong\u003eAccess all course materials\u003c\/strong\u003e – including online modules, study guides, and written assignments.\u003c\/li\u003e\n        \u003cli\u003e\n\u003cstrong\u003eReceive expert tutor support\u003c\/strong\u003e throughout the course.\u003c\/li\u003e\n        \u003cli\u003e\n\u003cstrong\u003eUse the wedocourses Online Learning Portal\u003c\/strong\u003e – available 24\/7, providing a user-friendly platform for all study resources.\u003c\/li\u003e\n        \u003cli\u003e\n\u003cstrong\u003eObtain detailed assignment briefings\u003c\/strong\u003e to guide assessment preparation.\u003c\/li\u003e\n        \u003cli\u003e\n\u003cstrong\u003eAccess high-quality study notes\u003c\/strong\u003e designed to support learning and understanding.\u003c\/li\u003e\n        \u003cli\u003e\n\u003cstrong\u003eReceive assignment feedback and marks\u003c\/strong\u003e to monitor progress and improvement.\u003c\/li\u003e\n        \u003cli\u003e\n\u003cstrong\u003eEarn a fully accredited UK qualification\u003c\/strong\u003e upon successful completion.\u003c\/li\u003e\n        \u003cli\u003e\n\u003cstrong\u003eGet dedicated customer support\u003c\/strong\u003e via chat, telephone, or email (Monday to Friday).\u003c\/li\u003e\n        \u003cli\u003e\n\u003cstrong\u003eEnjoy full academic and administrative support\u003c\/strong\u003e from enrolment to course completion.\u003c\/li\u003e\n    \u003c\/ul\u003e\n\n    \u003ch3\u003eCourse Delivery\u003c\/h3\u003e\n\n    \u003cul\u003e\n        \u003cli\u003eOnline\u003c\/li\u003e\n    \u003c\/ul\u003e\n\n    \u003ch3\u003eWho is this qualification for?\u003c\/h3\u003e\n\n    \u003cp\u003eThis qualification is ideal if you are working in or looking to work in your first customer service role or if you want to progress in your customer service career.\u003c\/p\u003e\n\n    \u003ch3\u003eDuration\u003c\/h3\u003e\n\n    \u003cp\u003eThe program is available in 2 duration modes:\u003c\/p\u003e\n\n    \u003cul\u003e\n        \u003cli\u003e03 Months (Fast Track)\u003c\/li\u003e\n        \u003cli\u003e06 Months\u003c\/li\u003e\n    \u003c\/ul\u003e\n\n    \u003cp\u003eLearners are granted a maximum of \u003cstrong\u003e18 months’ access\u003c\/strong\u003e to complete the course from the date of enrolment.\u003c\/p\u003e\n\n    \u003ch3\u003eAccreditation\u003c\/h3\u003e\n\n    \u003cp\u003eNCFE CACHE Ofqual regulated awarding bodies\u003c\/p\u003e\n  \u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0897\/8628\/6407\/files\/ncfe_logo-1.webp?v=1791265905\"\u003e\n\n\n    \u003ch3\u003eEntry Requirements\u003c\/h3\u003e\n\n    \u003cul\u003e\n        \u003cli\u003eThese qualifications are designed for learners who are typically aged 16 and above.\u003c\/li\u003e\n        \u003cli\u003eThere are no formal entry requirements for this qualification.\u003c\/li\u003e\n    \u003c\/ul\u003e\n\n    \u003ch3\u003eModule Structure\u003c\/h3\u003e\n\n    \u003cp\u003eTo be awarded the Level 1 Certificate in Customer Service, learners must achieve a minimum of \u003cstrong\u003e23 credits\u003c\/strong\u003e:\u003c\/p\u003e\n\n    \u003cul\u003e\n        \u003cli\u003eA total of \u003cstrong\u003e14 credits\u003c\/strong\u003e from Group A\u003c\/li\u003e\n        \u003cli\u003eA minimum of \u003cstrong\u003e6 credits\u003c\/strong\u003e from Group B\u003c\/li\u003e\n        \u003cli\u003eAnd the remaining credits can come from Group B or Group C\u003c\/li\u003e\n    \u003c\/ul\u003e\n\n    \u003ch4\u003eGroup A mandatory units\u003c\/h4\u003e\n\n    \u003cul\u003e\n        \u003cli\u003eUnit 01 Understand working in a customer service environment (3 credits)\u003c\/li\u003e\n        \u003cli\u003eUnit 02 Communication in customer service (2 credits)\u003c\/li\u003e\n        \u003cli\u003eUnit 03 Principles of personal performance and development (3 credits)\u003c\/li\u003e\n        \u003cli\u003eUnit 04 Principles of working in a business environment (4 credits)\u003c\/li\u003e\n        \u003cli\u003eUnit 05 Work with others in a business environment (2 credits)\u003c\/li\u003e\n    \u003c\/ul\u003e\n\n    \u003ch4\u003eGroup B optional units\u003c\/h4\u003e\n\n    \u003cul\u003e\n        \u003cli\u003eUnit 06 Record details of customer service problems (3 credits)\u003c\/li\u003e\n        \u003cli\u003eUnit 07 Deal with customer queries, requests, and problems (3 credits)\u003c\/li\u003e\n        \u003cli\u003eUnit 08 Communicate with customers in writing (3 credits)\u003c\/li\u003e\n        \u003cli\u003eUnit 09 Deal with incoming telephone calls from customers (3 credits)\u003c\/li\u003e\n        \u003cli\u003eUnit 10 Make telephone calls to customers (3 credits)\u003c\/li\u003e\n        \u003cli\u003eUnit 11 Process information about customers (3 credits)\u003c\/li\u003e\n    \u003c\/ul\u003e\n\n    \u003ch4\u003eGroup C optional units\u003c\/h4\u003e\n\n    \u003cul\u003e\n        \u003cli\u003eUnit 12 Manage time and workload (1 credit)\u003c\/li\u003e\n        \u003cli\u003eUnit 13 Meet and welcome visitors in a business environment (2 credits)\u003c\/li\u003e\n        \u003cli\u003eUnit 14 Contribute to sales activities in a contact center (3 credits)\u003c\/li\u003e\n        \u003cli\u003eUnit 15 Use specific features of contact center systems and technology (3 credits)\u003c\/li\u003e\n        \u003cli\u003eUnit 16 Health and safety procedures in the workplace (2 credits)\u003c\/li\u003e\n        \u003cli\u003eUnit 17 Processing sales orders (2 credits)\u003c\/li\u003e\n        \u003cli\u003eUnit 18 Meeting customers’ after-sales needs (3 credits)\u003c\/li\u003e\n    \u003c\/ul\u003e\n\n    \u003ch3\u003eProgression\u003c\/h3\u003e\n\n    \u003cp\u003eLearners who achieve this qualification could progress to:\u003c\/p\u003e\n\n    \u003cul\u003e\n        \u003cli\u003eLevel 2 Certificate in Principles of Customer Service\u003c\/li\u003e\n        \u003cli\u003eLevel 2 Diploma in Customer Service\u003c\/li\u003e\n        \u003cli\u003eLevel 2 Diploma in Business Administration\u003c\/li\u003e\n    \u003c\/ul\u003e\n\n    \u003cp\u003eIt may also be useful to learners studying qualifications in the following sector(s):\u003c\/p\u003e\n\n    \u003cul\u003e\n        \u003cli\u003ejunior\/apprentice customer service assistant\u003c\/li\u003e\n        \u003cli\u003ejunior\/apprentice secretary\u003c\/li\u003e\n        \u003cli\u003ejunior\/apprentice receptionist\u003c\/li\u003e\n        \u003cli\u003ejunior\/apprentice personal assistant\u003c\/li\u003e\n        \u003cli\u003ejunior\/apprentice administration assistant\u003c\/li\u003e\n        \u003cli\u003etechnical administrator\u003c\/li\u003e\n        \u003cli\u003esales administrator\u003c\/li\u003e\n        \u003cli\u003ejunior lead generator\u003c\/li\u003e\n        \u003cli\u003eretail operative\u003c\/li\u003e\n        \u003cli\u003ehelpdesk operative\u003c\/li\u003e\n    \u003c\/ul\u003e\n\n    \u003ch3\u003eAssessment\u003c\/h3\u003e\n\n    \u003cul\u003e\n        \u003cli\u003eAssessment is via assignment submission only\u003c\/li\u003e\n        \u003cli\u003eNo Exams\u003c\/li\u003e\n        \u003cli\u003eThere are practical observations required to complete this course\u003c\/li\u003e\n    \u003c\/ul\u003e\n\n\u003c\/div\u003e","brand":"wedocourses","offers":[{"title":"Default Title","offer_id":55301564072263,"sku":null,"price":950.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0897\/8628\/6407\/files\/7_jpg.jpg?v=1791537341","url":"https:\/\/wedocourses.co.uk\/products\/ncfe-level-1-certificate-in-customer-service","provider":"wedocourses","version":"1.0","type":"link"}